Video-Phone and Video Relay Services

Video Interpreting is a recent addition to sign language interpreting through innovative technology using video equipment and broadband Internet access. The following information describes the service that is now available through local and national vendors:

Video Relay Service (VRS) allows persons who are deaf or hard of hearing to communicate with hearing persons through the telephone system. The VRS caller, using a television or a computer with a video camera device and a high speed Internet connection, contacts a VRS Interpreter. The VRS interpreter then places a telephone call to the party the VRS user wishes to call. The interpreter relays the conversation back and forth between the parties in sign language with the VRS user and by voice with the hearing party. A voice telephone user can also initiate a VRS call by calling a VRS center, usually through a toll-free number.

Features of VRS:

• Used for communication between a signing and non-signing party via the telephone
• Service provided for two parties in separate locations
• Is a subsidized program funded by FCC; free for all callers
• Only the signing party is visible to the VRS interpreter
• Interpreter is in a separate location than both parties.

Instructions for Hearing callers:

1. Using a standard telephone, simply call the toll-free number
   • Sorenson VRS: 1-866-327-8877
   • Communication Service for the Deaf: 1-800-538-9881
2. Have the contact information of the deaf or hard of hearing individual ready
   • Name of the person
   • Videophone number or IP address
3. You must remain on hold until the call is answered by the next available interpreter.